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CHC33021 Certificate III
in Individual Support

(Ageing & Disability)


Course Overview:

This qualification reflects the role of individuals in the community, home, or residential care setting who work under supervision and delegation as part of a multidisciplinary team, following an individualised plan to provide person-centred support to people who may require it due to ageing, disability, or other reasons.

These individuals take responsibility for their outputs within the scope of their job role and delegation. Workers have a range of factual, technical, and procedural knowledge and theoretical knowledge of the concepts and practices required to provide person-centred support.


Job roles and titles vary across different industry sectors.  Possible job titles relevant to this qualification include:

  • Accommodation support worker

  • Field officer

  • Assistant in nursing

  • Home care assistant

  • Care Assistant

  • In-home respite worker

  • Care service employees

  • Nursing Assistant

  • Care worker

  • Personal care assistant (PCA)

  • Support worker

  • Community care worker

  • Personal caregiver

  • Community house worker

  • Disability service officer (in some jurisdictions)

  • Personal care worker

  • Community support worker

  • Residential care worker

Fulltime Learners will spend

Total 4 - 5 Months of training included: 

  • 16 face to face in classroom sessions

  • As part of the program, you'll engage in 160 hours of vocational work placement in any aged care or disability home. This practical experience is invaluable and, while unpaid, can be extended in exceptional cases. 

  • There is much self-research time to learn and understand the industry and the behaviour of the target industry.



  • Age - at least 18 years of age. 

  • Technology skills – As the course is delivered in a blended mode where a student needs to access all learning and assessment resources through our online learning portal, we expect students to: 

    • own or have ready access to a good working condition computer or a laptop.   

    • should know the basic knowledge of operating the computers and completing work online 

    • should have high-speed internet connectivity 

    • should have knowledge of downloading & uploading documents 

    • should have a willingness to learn 

  • Language, Literacy and Numeracy - A preliminary test is conducted to assess the LLN skills of the applicant at the time of admission. Students who fulfil the minimum requirements are given admission at Hope Training College of Australia, others will be given a chance to improve and re-appear again for the Language, Literacy and Numeracy test. 

  • Physical requirement - Due to the physical nature of this industry and the requirements of this course, it is very important that the student must be physically fit. we may ask to operate some of the equipment before enrolment. 

  • A government-issued national photo ID e.g., Passport, DL etc. 

  • The student must not hold an international student visa or any other type of visa which prohibits them from enrolling in an RTO offering training to domestic students only. 

  • Commitment to completing the mandatory 120 hours of practical work placement (unpaid). 

  • Unique Student Identifier (USI) – obtain and supply a USI. This is obtainable from if a USI is not supplied and verified with, a certificate cannot be issued to the student. 

  • National Police Check at your own cost. 


  • CHCCCS031 Provide individualised support

  • CHCCCS038 Facilitate the empowerment of people receiving support

  • CHCCCS040 Support independence and wellbeing

  • CHCCCS041 Recognise healthy body systems

  • CHCCOM005 Communicate and work in health or community services

  • CHCDIV001 Work with diverse people

  • CHCLEG001 Work legally and ethically

  • HLTINF006 Apply basic principles and practices of infection prevention and control

  • HLTWHS002 Follow safe work practices for direct client care


  • CHCAGE011 Provide support to people living with dementia

  • CHCAGE013 Work effectively in aged care

  • CHCPAL003 Deliver care services using a palliative approach

  • CHCDIS011 Contribute to ongoing skills development using a strengths-based approach

  • CHCDIS012 Support community participation and social inclusion

  • CHCDIS020 Work effectively in disability support

  • HLTHPS006 Assist clients with medication


  • 2000 AUD (if attending face-to-face sessions during the weekdays)

  • 2500 AUD (if attending face-to-face sessions during the weekends)

  • A deposit of $500.00 must be paid before commencement and then instalments

  • Online (eLearning Portal) with own login details

  • Self-paced learning

  • Classroom-based 

  • Classroom/Simulated Practice and Assessments

  • Vocational Work Placement 



Further training pathways from this qualification include, but are not limited to,

  • CHC43015 Certificate IV in Ageing Support

  • CHC43115 – Certificate IV in Disability

  • CHC43415 Certificate IV in Leisure and Health


  • E- Classrooms: Also referred to as Webinars. Hope Training College of Australia feels it is important to keep engaged with the issue after learners have obtained some information through e-presentations. Therefore, we have an E-Classroom for the convenience of the students. The E-Classroom is a recorded video of a classroom trainer-led presentation. It has been observed that learners who have seen an online presentation session before attending the practical session exhibit more engagement and interest in the subject. Hope Training College in Australia has experienced a significant good impact from this. 

  • E-Books - Hope Training College of Australia has uploaded a digital copy of the learning guide to our web portal, giving the student greater studying freedom. The flip books may be read on learners' smart devices, such as phones, tablets, or laptops, allowing them to study whenever and anywhere they choose. Hope Training College of Australia also has the provision and will supply a physical copy of books upon request from a learner. 

  • E-SIMULATED:- This part contains many videos of role plays and other subject-related information. This segment prepares the learner for performance-based training by having them perform in a simulated setting, which helps them perform better when they go on Vocational Work Placement. 


  • Knowledge Assessment: Once you complete online learning through e-classroom and e-book, we will assign written assessments and provide you with paper-based assessments. 

  • Skill Assessment:- At Hope Training College of Australia, we value the practical application of skills. That's why we will examine your skills in the Simulation Lab and throughout your work placements. Our assessors will record the learner's outcome in relevant papers for the final result.

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